FAQ

When will my order ship? 

In-stock orders ship with in one to three business days. There is a link on each page that describes the shipping time for each item. If for some reason your purchase cannot be shipped with in that time frame Cassandra Lynne will notify you quickly. For more detailed information please read our shipping information page.

What does pre-order mean?

These are items that are out of stock but can be pre-ordered. The item will be sent and soon as it is back in stock. Shipping times average about 2 weeks. If a pre-ordered item cannot be shipped in the two week time frame Cassandra Lynne will let you know quickly.

Do you accept returns?

Yes, we do accept returns. Please see our return and exchange policy.

Can I exchange an item I purchased?

Yes, we do accept exchanges. Please see our return and exchange policy.

Do you ship internationally?

Yes, we ship worldwide. Please read our shipping information page.

Do you offer quantity discounts?

Yes, however at this time we ask that you contact us before making a purchase so we can create a discount coupon for you. Please tell us the item SKU or title that you are wanting to purchase.

Quantity of four of a single item, 10% discount.

Quantity of five or more of a single item, 15% discount.

What if I want to order multiple pieces to see in person?

You are welcome to order a number of pieces to see in person. All return policy requirements apply and pieces not chosen must be returned as sent, with tags and packaging. A try before you buy order will most likely qualify for free shipping, therefore we deduct a shipping fee from the returned amount if it is less than $100. We also consolidate boxes and each will not be shipped in individual boxes. No one wants a box of boxes and it makes it easier for you to return. We all win!

Do you offer free shipping?

Yes, we offer free, first class, domestic shipping on orders of $100.00 or more.

What are your hours of operation?

This varies honestly, because this is a very small business, but hours of operation are Monday through Friday 10:00 am to 4:00 pm central time.