All orders are shipped from the USA. Most will be shipped from Kansas City, MO. Some rush orders may be delivered through drop shipment direct from the manufacturer.
We offer USPS and UPS for domestic shipments. There is a shipping price calculator in the shopping cart if you would like to see shipping costs.
All shipments include insurance to cover lost or damaged orders. If you order is lost please contact us at email@example.com
USPS and UPS do not cover stolen items if they are marked as delivered. Please make sure you have a safe place for orders to be delivered. Choosing signature confirmation can help prevent theft.
Yes, we offer international shipping to most countries. You can choose from USPS, UPS or DHL, but it depends on the contry you reside in. Please read all of our shipping information for interantional customers here.
Most headpieces and jewelry are packed in a cotton filled jewelry box. We offer delux jewelry boxes for purchase. Sale jewelry and headpieces may be packed in an organza jewelry bag. Veils are shipped wrapped in tissue. All items are shipped in cardboard shipping boxes. We do not use padded envelopes to prevent damage.
We accept returns on jewelry and headpieces that are new with tags, and unworn. We accept returns on most veils but there is a minimum 10% restocking fee. Please make sure to order swatches if you are unsure on color.
There is a 30-day return policy. Returns must be shipped within 30 days of receipt except for custom items and final sale items. Custom items include veils and pieces altered to your desire and are non-refundable. You can log in to your account and request a return here https://myaccount.cassandralynne.com You can also initiate a return by emailing us at firstname.lastname@example.org and tell us if you would like a return label emailed to you. With either option, label costs are deducted from the refund amount and are usually about $4 to $6 or more if you are returning a larger number of items. Return labels are provided by USPS return service. This applies to domestic customes only. International customers will need to provide their own return shipping label.
All of our cubic zirconia jewelry is lead and nickel free. Any jewelry pieces with crystals will contain a tiny amount of lead from the crystal. Crystal is leaded glass. Any crystal or rhinestone necklace sets that are silver plated, although the posts on earrings are hypoallergenic, may not be completely hypoallergenic. All jewelry and headpieces are intended for persons 12 years and older.
You are welcome to order several pieces to see in person. Please be aware that return shipping may be slightly higher than quoted in our return information depending on the number of pieces you are returning. All return information still applies and can be found here. DETAILED RETURN INFORMATION