Return & Exchange Policy

Returns

  1. There is a 14 day return policy. Please notify us with in 7 days of receipt if you will be returning an item at returns@cassandralynne.com. It makes inventory keeping a whole lot easier, thanks!
  2. Items sold as a set must be returned as a set.
  3. Items must be new, unaltered, still in the original packaging with tags and unworn, no one really wants an item that has been worn, especially if they are buying something new :)
  4. We reserve the right to assess a 15% restocking fee on all returns or $3.00 minimumally, because it takes time to repackage, restock and process the return. A 50% restocking fee will be charged if items are returned without tags and used.
  5. Buyer is responsible for return shipping. Original shipping paid will not be refunded.
  6. Items cannot be returned in ANY type of envelope because of possible damage in shipping. You must use the box it was shipped to you in or a similar sturdy shipping box with appropriate packing material. If returned item is damaged because of shipping in an improper container your return will not be processed.
  7. Please include a copy of the invoice with your return so I know who to refund.
  8. Please allow 2-5 business days for the process of your return but also be aware that some credit card companies allow themselves up to 10 business days to issue a refund once it has been issued which is not in my control.
  9. Return address is located on your invoice.
  10. Custom orders are not returnable: custom veils, special order veils, custom jewelry, special order colors of accessories or veils.

 

Exchanges

  1. Notify us that you would like to exchange an item by contacting us at exchanges@cassandralynne.com with in 7 days of receipt of goods, this makes inventory keeping easier. 
  2. Please let us know your order number, what item you are exchanging and if possible the item you would like to exchange for. 
  3. Items sold as sets must be exchanged as sets.
  4. Items must be new, unaltered, still in the original packaging with tags and unworn, no one really wants an item that has been worn, especially if they are buying something new :)
  5. Shipping costs are not included in an exchange price. Buyer is responsible for return shipping for exchanges and we require that you pay the shipping charges for the new item. 
  6. Items cannot be returned in ANY type of envelope because of possible damage in shipping. You must use the box it was shipped to you in or a similar sturdy shipping box with appropriate packing material. If the item you are exchanging is damaged because of shipping in an improper container a percentage of your credit will be deducted depending on how severe the damage to the item.
  7. Please include a copy of your invoice with the exchange.
  8. Once we receive your exchange a credit will be issued to you as a coupon to use in the store, please allow 2-5 business days to process your exchange.
  9. If you are in a hurry just follow the instructions above, letting me know you would like an exchange, but go ahead and purchase the item you would like instead and ship back the item you do not want. Once I receive your exchange I will refund your purchase price with no re-stocking fee.

 

Damaged Items

If your purchase arrives damaged please contact us at damages@cassandralynne.com If possible please send a picture. Damaged items will need to be returned so please do not discard them. In most cases a return label will be sent by email and a replacement item will be sent as soon as the defective item is shipped. I cannot provide a return label for international customers, so please be aware that proof of shipment will need to be provided before a new item is shipped.

 

Notice

Due to dye lot variations, colors may vary slightly from order to order. All lengths and sizes noted are approximate and may vary slightly. Images depicted on the website are often enlarged to show detail and may be subject to photographic distortion. Please pay attention to size descriptions! Individual monitor settings may alter colors depicted. Natural items such as feathers, freshwater cultured pearls and shells will vary from piece to piece because of the nature of natural things.